Great, great post from Barbara
So, we were having issues with our broadband recently so we put in a call to our supplier, Virgin Media with a request for help. We were logged for a call out and waited for the text with date and time. The text that arrived went as follows:
“Hi, your Red House Ninja today will be Fred (not his real name). He’ll contact you before his arrival time.”
Fred turned out to be a very efficient and pleasant engineer who fixed our issue. But I have to tell you I was a bit disappointed that he didn’t cartwheel up my drive and execute some kind of high jump as I opened the door.
I was regaling this story to my mother and much to my surprise she also recently had a Virgin Media Ninja experience. She had been in contact with the company over a problem which necessitated a new…
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